Our commitment to your privacy
This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury experience we aim to provide. Procreo Ltd will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
What information do we collect and how do we use it?
We collect and use information about you to ensure that we can continue to provide you with a luxury experience. You provide us with your information directly when you make a purchase, shop online, register for our newsletter or when you register at one of our events or fairs.
Information collected when you make a purchase
When you make a purchase online, we will collect necessary information about you to ensure we can fulfill your order or chosen service.
If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions, or to ensure that we comply with our legal obligations.
Where you place an order with us for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.
Managing your marketing preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive Procreo marketing communications. We will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us, you can update your marketing preferences and you can opt-out of receiving marketing communications at any time.
If you do nothing, we will assume that you are happy for Procreo to continue to send you marketing communications in the same way. If you have opted-in to receive marketing communications from us, you can manage your preferences online at any time.
When you visit procreo.com, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in. Other cookies are used for analytics purposes such as Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site.
When you make a purchase on procreo.com, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password.
How can you manage the information we hold about you?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalise your experience, by only sending marketing communications about the most exclusive products, services and events that we believe you will be interested in. You will always been able to opt-out of these communications by contacting Concierge team by email at firstname.lastname@example.org.
How do we keep your information secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you.
How long will we keep my information?
We are committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where we no longer require information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
When you contact us through any channel (including by phone, email or social media), we will collect information about you in order to respond to your query, request or feedback.
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.